FAQs - found your product

Awaiting Order Arrival

When will I receive my order?

Digital orders are delivered after payment confirmation.
Some products are delivered instantly, while others may take a short time depending on the product.

I haven’t received my order yet. What should I do?

Please check your email and spam folder.
If you still haven’t received your order, contact our support team

Is delivery automatic?

Yes, most digital products are delivered automatically after payment confirmation.

Can delivery take longer than expected?

In some cases, delivery may take longer due to product availability or verification.
If there is any delay, our support team will assist you.

What should I do if I entered the wrong email?

Please contact our support team as soon as possible so we can update your delivery details.

Ordering & Payment

What payment methods do you accept?

We accept payments through trusted third-party payment providers available at checkout.

Is payment secure?

Yes. All payments are processed securely through third-party payment providers.
mediast does not store payment card details.

Can I cancel my order after payment?

Once a digital order is processed or delivered, it cannot be cancelled.

Why was my payment declined?

Payments may be declined due to bank restrictions or payment provider security checks.
Please try another payment method or contact your bank.

Will I be charged extra fees?

No additional fees are charged by mediast.
Any extra fees depend on your payment provider or bank.

After sales

What should I do if my product doesn’t work?

Please contact our support team with your order details.
We will review the issue and assist you when possible.

Do you provide technical support?

We provide assistance related to order delivery and product access,
but we do not offer full technical support for third-party software or platforms.

How long does support usually take to respond?

We aim to respond to all inquiries as quickly as possible during support hours.

Can I get help activating my product?

We provide basic guidance for activation, but full technical support depends on the third-party platform.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

WhatsApp (instant reply) or Email (<24 hours). Include your order number!

Refund

Do you offer refunds?

Due to the nature of digital products, all sales are final.
Refunds are not available once a digital product has been delivered.

Are there any exceptions to the refund policy?

Refunds are generally not provided after delivery.

In rare cases, exceptions may be considered at our discretion.

What if I purchased the wrong product?

Please review product details carefully before completing your purchase.
Refunds are not available for incorrect purchases after delivery.

What should I do if I opened a dispute by mistake?

Please contact our support team immediately so we can review the situation and assist you.

Are chargebacks allowed?

Chargebacks or payment disputes after digital delivery are not permitted and may result in account suspension.

mediast
Digital Products Marketplace